FAQ
Your questions answered here.
Website Development
You can normally expect 3–5 weeks depending on scope and the speed with which clients respond to content and image requests.
Expect a reply within 1 business day to ensure I can remain productive for you and other clients.
I prefer to manage your domain name for your convenience and security, but I'm open to making exceptions. You always retain legal ownership of your domain name, even while I manage it.
No, that would be an unsustainable business model for me because everyone would cancel immediately; but you do always keep your domain and assets.
I use a documented, repeatable QA checklist that I share with you. It covers functionality testing, accessibility checks, performance validation, and technical SEO to ensure your site meets or exceeds standard industry benchmarks.
"Page-builder" refers to drag-and-drop website creators like WordPress, Framer, Wix, etc. Custom-coded websites are faster, more secure, and produce a far higher quality end product without you having to do the work yourself.
A responsive website will scale, perform, and look good on every device size. I'm extremely meticulous about designing and testing websites so that they look and work great, even on small devices.
Google provides developers with tools for testing the load-time of a web page. Pages that load faster are empirically shown to improve conversions and search ranking. Because my websites are custom-coded, I'm able to consistently achieve load times in the top 1% of websites.
Pricing & Payments
I require a minimum commitment of 12 months; after that we do month to month. I prioritize long-term relationships with my clients and the minimum term ensures the upfront work is fairly covered.
The remaining contract balance would be due. The service is priced below its true upfront cost, with the expectation of a longer-term relationship. The minimum term simply ensures that the upfront work is fairly covered.
No, that would be an unsustainable business model for me because everyone would cancel immediately; but you do always keep your domain and assets.
Payments not received within 10 days of the due date may incur a $35 late fee. Services may be suspended if the account remains unpaid after 30 days.
Payments and recurring invoices are done through Square for your convenience and security.
Maintenance, Updates & Support
"Unlimited Maintenance Updates" are the normal updates, maintenance, and content changes that you would expect on any website. Examples include replacing images and logo files, bug fixes, updating contact information, adding/removing sections (within reason), and more.
To protect my business, there is some work that I have to charge for. Examples of things that are NOT included in maintenance updates are: full rebranding or redesigns, logo redesigns or replacements, and large expansions equivalent to creating one or more new pages. For more specifics, our contract legally defines the term in question.
You can expect updates to be completed within 5–7 business days unless otherwise specified.
For lump-sum clients, updates are billed at my hourly rate ($50/hr) with a 1-hour minimum.
In addition to unlimited maintenance updates, I monitor your site's performance and search rankings, making improvements over time and keeping your website content up to date as your business grows.